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Configure Video Verification

Note: Video Verification does not postpone or interfere with communication with the central station. Additionally, Video Verification feeds are only viewable by authorized personnel and automatically expire after a designated time period.

Dealer Admin supports video verification, which allows central station operators to view live or recorded video from system cameras only in the event of an emergency. This feature helps central station operators make faster, better-informed decisions when determining whether to deploy emergency personnel to a customer’s home or business.

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In this clip, we’ll show you how to set up video verification.

Set Up Video Verification

To set up Video Verification, configure global settings on the Dealer page, then configure system settings in System Information.

Step 1: Configure Dealer Settings

To configure global Video Verification settings, complete the following steps.

  1. In the menu, go to Settings > Dealer and open the Video Verification tab.

  2. Select Allow Video Verification.

  3. Enter a number of minutes in Time Window. The default is 30 minutes.

  4. In Video URL Auth Type, select either Require personnel login or Use Secure ID.
    Require personnel login requires the operator to log in to SecureCom servers.
    Use Secure ID allows the operator to access video with a URL and does not require them to log in.

  5. If using Secure ID, select Generate SecureID to generate a secure ID for authorization.

  6. If necessary, enter a name for the authorization type.

  7. Select Save.

Step 2: Configure System Settings

To configure Video Verification for a system, complete the following steps.

  1. Go to Customers.

  2. Select the system name.

  3. At the top of System Information, select Edit.

  4. In Video, select the types of cameras or NVRs that you want to enable on the system.

  5. Select Video Verification.

  6. Select Save.

Exclude a Camera from Video Verification

To exclude a camera from central station Video Verification, complete the following steps:

  1. Go to Customers.

  2. Select the system name.

  3. In Video, select the camera that you want to edit.

  4. Select Edit.

  5. Turn off Allow Video Verification.

  6. Select Save.

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