Replace a System

If a panel needs to be replaced, you can install a panel of the same model then send programming directly to it or retrieve programming from it. Send Programming to New Panel overwrites existing programming in the replacement panel. Retrieve Programming from New Panel overwrites existing programming in Dealer Admin.

Replace a System

For easier installation, program the original panel’s App Key into the replacement panel before completing this replacement process.

1. Go to Customers.

2. Select the system name.

3. At the top of System Information, select Edit.

4. Next to the account number, select Replace Panel.

5. Enter or scan the Serial Number of the replacement panel.

6. In Data Source, select the version of programming from the original panel that you want to send to the replacement.

7. To send programming to the new panel, select Send to System.

8. Select either Send Programming To New Panel or Retrieve Programming From New Panel. For more information on which programming options are sent or retrieved, refer to Supported Programming Actions in this article.

9. After initial programming is completed, Programming opens. Make additional changes if necessary and send any new programming to the panel.

Supported Programming Actions

The following programming actions are supported when sending or retrieving programming from the new panel. Some programming options only apply to specific panel models.