System Status

Note: To remotely manage systems in Dealer Admin, personnel need to be Administrators or have a custom role with Arming permission. For more information, refer to Personnel.

Refer to the following information:

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In this clip, we’ll show you how to use the System Status page.

View System Status

Learn how to arm or disarm a system, check zone status, and handle faulted zones by completing the following steps. To access system status, complete the following steps:

Log in to Dealer Admin (dealer.securecomwireless.com).
Go to Customers and select the System Name.
In the left menu, go to System Status.

Arm or Disarm a System

Systems operate in one of three ways: All/Perimeter, Home/Sleep/Away, or Area. To arm or disarm a system, select the appropriate option:

All/Perimeter Systems

All — Arm or disarm both the perimeter and the interior of your customer’s home.
Perimeter — Arm or disarm only the perimeter of your customer’s home.

Home/Sleep/Away or Home/Away Systems

Home — Arm or disarm only the perimeter of your customer’s home.
Sleep — Arm or disarm the perimeter of your customer’s home as well as a portion of the interior. Bedrooms and nighttime parts of the home are left unarmed, allowing residents access to parts of your home during the night. Other areas of the house that are not used at night are armed.
Away — Arm or disarm the perimeter, interior, and bedrooms of your customer’s home.

Area Systems

Area — Arm or disarm individual areas. You can also choose to arm or disarm the entire system by selecting Arm All or Disarm All.

Zone Status

All the zones programmed on that system display with Faulted Zones listed first, followed by OK Zones. An icon is displayed in each zone’s row under the Status column:

A green check mark means the zone is normal.
A yellow caution triangle with an exclamation point in it means the zone is faulted.
An orange circle with a forward slash through the middle means the zone is bypassed.
A red circle with an “X” in the middle means the zone is missing.

Manage Faulted Zones

Note: Fire, Panic, Emergency, Supervisory, and 24-Hour zones cannot be bypassed.

When arming a system, some zones may not be in a normal condition. For instance, a window has been left open or a door is not fully closed. A list of Faulted Zones is displayed in Zone Status. Depending on system configuration, you can choose how the system handles the faulted zones from the following options:

Okay: The faulted zones will be armed when they return to normal, such as when the faulted door or window is shut properly.
Bypass: The zones will be ignored even if they return to normal while the system is armed. If the zones return to normal, they will be included the next time the system is armed.
Cancel: Arming is cancelled and the system remains disarmed.

Doors

Note: Viewing doors requires that Advanced Reports is enabled in System Information. Locking, unlocking, and granting access to doors requires that Door Control is enabled in System Information.

Lock the door
Unlock the door
Grant temporary access to the door

More Tab

Selecting the (More) icon in the upper right corner displays additional options for your system.

Alarm Silence — Remotely silence an alarm.
Sensor Reset — Perform a remote sensor reset.
Set Time and Date — Synchronize the panel time and date with the local computer’s time and date.
Test Connection — Remotely test the panel connection.
LX-Bus Diagnostics — Perform routine diagnostics of the panel LX-Bus. Normal zones will not appear in this window.
Forgive User — Remotely clear a failure to exit violation when using anti-passback.
Lockdown — Initiate a system lockdown.
Refresh— Refresh the arming and zone status.

Place a System on Test

When a monitoring center is configured, Dealer Admin enables you to place a system on test and take it off test. For more information, refer to Monitoring Center.

To initiate a test, complete the following steps:

Log in to Dealer Admin (dealer.securecomwireless.com).
Go to Customers and select the System Name.
In the left menu, go to System Status.
Select Place System on Test, then select a duration.

WARNING: For the number of hours that you specify, the system sends signals to the monitoring center but emergency services are not contacted.

To start the test, select Confirm.

Take a System off Test

Log in to Dealer Admin (dealer.securecomwireless.com).
Go to Customers and select the System Name.
In the left menu, go to System Status.
Select Take System off Test.