Adding an app user to an X1 system automatically adds them as a user in Virtual Keypad.
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Go to Customers.
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Select the customer’s name.
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In the App Users section, select the Add icon.
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For a user that doesn’t have a Virtual Keypad account, select New. For a user that already has an account, select Existing.
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For a new user, enter their email address. For an existing user, start typing to search for their email and select it from the list.
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Set the user’s authority level to either Administrator to manage multiple systems or Standard to manage a single system.
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For a new user, enter their first and last name. If you don’t want to generate a random password for the user, clear Create Random Password then manually enter one.
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If you want to email the user video clips, select Email Video Clips.
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Select systems and permissions for the user.
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Select Save.
Note: If you receive a message that says the email is already in use, the user already has a Virtual Keypad account. Select Existing below the user’s email address.
Log In as a Customer
To log in to Virtual Keypad and view the system like a customer would, select Log In as Customer. This adds you to the system as a temporary app user with admin privileges without the capability to view video. Your temporary app user expires and is automatically removed from the system after 1 hour.
For more information, refer to Virtual Keypad Help.