Monitoring Center

Requirement: To manage monitoring center or receivers, you need an Administrator role or a custom role that allows you to view, add, edit, and delete Monitoring Center.

Refer to the following information:

Add a Standard Monitoring Center

To add a standard monitoring center, complete the following steps.

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. Go to Settings > Monitoring Center.

3. In Monitoring Centers, select the (Add) icon.

4. At Monitoring Center, select a monitoring center, then select Add.

Note: If you select Other, go to Add a Custom Integration.

5. Enter the automation Username and Password.

Note: A login with API level permissions is required for all features of the monitoring center for it to function properly. You may need to contact your monitoring center to generate an API login.

5. In Options, select Emergency Contacts to allow users in Virtual Keypad to manage their emergency contacts list. Select Place System on Test to allow users to place the system on test remotely from Dealer Admin, Tech APP, and Virtual Keypad.

6. Select Save.

Add a Custom Monitoring Center

If you own your monitoring center, you can request a custom monitoring center. To add a custom monitoring center, complete the following steps:

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. Go to Settings > Monitoring Center.

3. In Monitoring Centers, select the (Add) icon.

4. At Monitoring Center, select Other.

5. Select Send Request.

6. After you’re contacted by SecureCom, enter the code that the representative gives you in Monitoring Center Code, then select Save.

7. Enter the automation Username and Password.

Note: A login with API level permissions is required for all features of the monitoring center for it to function properly. You may need to contact your monitoring center to generate an API login.

5. In Options, select Emergency Contacts to allow users in Virtual Keypad to manage their emergency contacts list. Select Place System on Test to allow users to place the system on test remotely from Dealer Admin, Tech APP, and Virtual Keypad.

6. Select Save.

Edit Settings for Virtual Keypad

To give an app user the ability to edit contacts and place a system on test, make them an Administrator. Standard level app users can not use either of these features.

View Communications Status

You can view the monitoring center connection status for a single system in System Status. You can also view the status for all of a customer’s systems at once by opening the Customer Summary.

Add a Receiver

To add a monitoring center receiver, complete the following steps:

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. Go to Settings > Monitoring Center.

3. In Receivers, select the (Add) icon.

3. Enter the following information:

   • Receiver Number

   • Automation Prefix

   • IP Address

   • Port

   • Monitoring Center.

   • If desired, enter a brief description about the receiver in Description.

4. Select Save.

Edit a Receiver

To edit receiver settings, complete the following steps:

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. Go to Settings > Monitoring Center.

3. In the row of the receiver that you want to edit, select the (Settings) icon.

4. Edit the receiver information as needed.

5. Select Save.

Delete a Receiver

To delete a receiver, complete the following steps:

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. Go to Settings > Monitoring Center.

3. In the row of the receiver that you want to delete, select the (Delete) icon.

4. A dialog pops up to confirm your decision. To delete the receiver, select OK.