Add a User Code

For more information about user authority levels, refer to Authority Level Reference. For more information about profiles, refer to Profiles.

Add a Standard User Code

Note: If you plan to add an ambush (duress) code to a system, reserve User Code 1 for that code. For more information, refer to Add an Ambush User Code in this section.

To add a user code to a system, complete the following steps:

Go to Customers.
Select the system name.
In the sidebar on the left, go to User Codes.
Select the Add icon.
Enter the User Name.
To use the next available user number on the system, select the Next Available Number checkbox. Otherwise, enter a User Number.
Select the Credential Type. For a typical user code that can be used at a keypad or in the Virtual Keypad app, select Code. For a physical credential that is used for access control, select Card.
Depending on the credential type you selected, enter either a code or an external card number.
To make the user temporary, select the Temp User checkbox and specify a Start date and End date.
To send the code to all Z-Wave locks installed on the system, select Send to Locks.
Set the user’s authority level:
- For XT Series Control Panels, edit the user’s authority level by selecting Master, Arm Only, or Temporary.
- For XR Series Control Panels, select profiles for the user.
Select the Apply to Multiple Systems checkbox to choose multiple systems for this user code to access. Use the search bar to select customers.
Select Send.

Add an Ambush User Code

An ambush code sends a silent duress signal when the user disarms a system with User Code 1. To add an ambush code to a system, complete the following steps:

Caution: After creating the code, enable Ambush Reports on each system where you want User Code 1 to function as a duress code. If Ambush Reports are not enabled on a system, User Code 1 functions as a standard code. For more information, refer to the appropriate panel programming guide.

Go to Customers.
Select the system name.
In the menu, go to User Codes.
Select the Add icon.
In User Name, enter a descriptive name for the ambush code.
Deselect the Next Available Number checkbox.
In User Number, enter 1.
For Credential Type, select Code.
In User Code, enter a unique code.
Select profiles, groups, or authority levels as needed.
Select the Apply to Multiple Systems checkbox and choose applicable systems for the ambush code.
Select Send.
In the sidebar on the left, go to Programming.
Go to System Reports.
Turn on Ambush Reports.
Select Send All Changes.