Monitoring Center Video Verification

Note: Video Verification does not postpone or interfere with communication with the monitoring center. Additionally, video verification feeds are only viewable by authorized personnel and automatically expire after a designated time period.

Dealer Admin supports Video Verification, which allows monitoring center operators to view live or recorded video from system cameras only in the event of an emergency. This feature helps monitoring center operators make faster, better-informed decisions when determining whether to deploy emergency personnel to a customer’s home or business.

Refer to the following information:

Prefer a Video?

In this clip, we’ll show you how to set up Video Verification.

Configure Dealer Settings

To configure global Video Verification settings, complete the following steps:

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. In the left menu, go to Settings > Dealer and open the Monitoring Center Video Verification tab.

3. Select Allow Monitoring Center Video Verification.

4. Enter a number for the Time Window.

   • The Time Window is the amount of time the monitoring center operator has to view the Video Verification page. After the Time Window has ended, they will no longer be able to view the Verification page. The default is 30 minutes.

5. In Video URL Auth Type, select either Require personnel login or Use Secure ID.

   • Use Secure ID allows the operator to access video with a URL and does not require them to log in.

   • Require personnel login requires the monitoring center operator to log in using a Dealer Admin Personnel login.

6. If necessary, enter a name for the authorization type.

7. Select Save.

Configure System Settings

To configure Video Verification for a system, complete the following steps:

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. Go to Customers and select the System Name.

3. At the top of System Information, select Edit.

4. In Video, select the types of cameras or NVRs that you want to enable on the system.

5. Select Monitoring Center Video Verification. A Verification URL appears.

6. Copy the Verification URL and relay it to the monitoring center. They will use this URL to access the Video Verification page associated with your system.

7. Select Save.

Exclude a Camera from Video Verification

To exclude a camera from monitoring center video verification, complete the following steps:

1. Log in to Dealer Admin (dealer.securecomwireless.com).

2. Go to Customers and select the System Name.

3. In Video, select the camera that you want to edit.

4. Select Edit.

5. Turn Allow Monitoring Center Video Verification OFF.

6. Select Save.